Service Information and Rates

In all cases, these are indicative and do not constitute confirmation. Service requests will be governed by the terms and conditions detailed below.

A) REQUESTS AND PAYMENTS:

1. Payments made prior to the final confirmation of services by the Agency are considered deposits towards the total amount. The final confirmation of services and respective final prices will occur upon full payment of the agreed price, the issuance of tickets and/or service orders (vouchers), and the corresponding invoicing.
2. The price and/or reservation of the services that make up the tour or individual services requested are subject to changes without prior notice in the event of alterations in services, changes in costs, or changes in the expected exchange rates, due to causes not attributable to the parties.
3. Credit transactions must meet the specific requirements set for them. The client must make the full payment of the price and balances within the deadlines and conditions agreed upon with the financing banks. The Agency is responsible for providing professional information about all the products and services it sells, as well as the details of the trip and requirements related to passengers’ personal documentation to enter or transit in the selected destination outside Argentina, including visa requirements and other immigration formalities.
4. At the time of quoting, the website and/or sales representative will display, show, and/or offer the available rate at the time of inquiry. The quoted rates, at the sole discretion of the provider, may allow changes with penalties and/or fare differences, or refunds with penalties. From 2020 onwards, with the introduction of promotional fares referred to as “superflex” or similar, the passenger acknowledges purchasing this promotional fare with the conditions and limitations imposed by the service provider.
5. Service quotes will be in foreign currency when the services are provided abroad (cfr. Res. 7/2002), as well as for block-off or charter flights. Payments will be received in pesos at the exchange rate in effect at the time of payment and will be credited as part of the total quoted in foreign currency. The balance will be paid in pesos at the exchange rate in effect at the time the funds are credited to the Agency’s accounts. If the passenger opts to pay in foreign currency, in the event of cancellation or withdrawal of services, refunds will be made in the legal currency (cfr. Art. 765 CCyCN).
6. Passengers paying in cash will be subject to the provisions of AFIP Res. 3825/2015 and any future regulations issued in this regard. Those paying for services provided abroad acknowledge the currency restrictions due to government measures beyond this company’s control. The rules of AFIP General Res. 4815 regarding tax withholdings apply.

B) PRICES INCLUDE:

The services specified in the corresponding itinerary of the contracted service. Round-trip transportation, when this service is expressly included in the service details, with the type, characteristics, and category stated in such details, whether the service is regular, charter, or block off (blocked seats), and whether the destination has stops and/or connections. Traveler assistance according to the service conditions, if applicable, and/or if its modality is expressly indicated in the respective voucher. Accommodation in the hotels mentioned in the itineraries in single, double, or triple rooms, depending on the number of guests, with a private bathroom and taxes included, unless expressly stated otherwise and/or in cities and/or countries that charge overnight fees directly to the passenger. Meal plans, as indicated in each instance; visits and excursions mentioned. Transfers to and from airports, terminals, and/or hotels, when indicated. The number of accommodation days specified in the service voucher, considering that the hotel stay is calculated from 3:00 PM and ends at 12:00 PM the following day, regardless of the time of arrival and departure and/or the full or partial use of the hotel services.

Given that hotel regulations are of a local nature, if the checkout time is earlier than 12:00 PM due to local regulations, rooms may be occupied until the departure time indicated by the hotel at check-in, and this company cannot make any changes regarding such circumstances or attend to special requests. After the time limit, the passenger must pay the hotel the corresponding rate, in accordance with the rates in effect and/or the rack rate, which may differ from the rate paid to the agency. The tour duration will be indicated in each case, with the first day being the one specified in the travel documentation and the last day being the day of departure from the destination, regardless of departure or arrival times from the origin and to the destination, respectively.

Hotel Services: In general, hotel establishments have a limited number of triple rooms available; therefore, it is common for triple rooms to be made by adding an extra foldable bed to a double room, which may limit the room’s functionality and comfort. This limitation will be communicated at the time of booking so that the passenger can accept it.

C) SERVICES OR ITEMS NOT INCLUDED:

1. Extras, drinks, meals, laundry and ironing, tips, personal expenses, excess luggage, phone calls, boarding fees, penalties for failure to complete online check-in, tolls unless otherwise specified, service taxes, VAT and/or other taxes, customs or immigration fees, reservation handling fees, costs and/or expenses for vaccines, tests, and/or biochemical analyses, and any costs arising from health requirements for entry into the destination or return to Argentina, current and/or future withholdings or perceptions, costs and/or expenses for urgent or express processing of travel documentation, or any other service not expressly indicated in the service order issued by this company.
2. Entrance fees to museums, archaeological sites, attractions, national parks, optional excursions, local tourism taxes and/or fees, communications, additional expenses caused by cancellations or delays in transportation departures or arrivals, or due to unforeseen circumstances beyond this company’s control.
3. Meals during transit, except for those expressly included in the programs.
4. Expenses and interest in credit transactions.
5. Costs for visas and/or entry permits to the chosen destination when required (e.g., ESTA).
6. Costs for service or stay extensions due to passengers’ voluntary decisions, or due to fortuitous events, force majeure, or situations beyond the reasonable control of the organizer. In general, any item not specifically detailed in the corresponding itinerary is not included, nor situations where passengers are stranded due to health-related causes imposed by government authorities.
7. In the case of vehicle rentals, fuel costs, tolls, GPS, taxes, and optional or mandatory insurance are not included unless expressly indicated and described otherwise.
8. Charges for seat selection on airplanes are not included. The agency will limit itself to requesting the preferred seating from the airline (which may or may not incur an additional cost), but it cannot guarantee that the airline will assign the requested seats.
9. Travel assistance services. It is essential that passengers contract a travel assistance service according to the type and characteristics of the trip, destination, and required coverage (e.g., Schengen Agreement, in the case of travelers to Eurozone Europe) or other zones and/or countries that require it. Specifically, it must cover pandemic-related assistance and sudden trip cancellation due to border closures. The agency will not be responsible for situations that could be covered by travel assistance services. Passengers must choose the coverage that best suits their age and health situation.

D) LIMITATIONS ON THE RIGHT TO REMAIN:

This company—or local operators—reserve the right to request that any passenger leave the tour and/or tourist services at any point in the itinerary if, in the judgment of this company—or the local providers at each destination—their disruptive behavior, conduct, health condition, and/or other serious reasons pose a danger and/or cause discomfort to the other travelers and/or could compromise the success and/or normal development of the excursion. In such cases, the penalties established in the chapter “Alterations or Modifications” will apply. In all cases, it is essential that passengers act in good faith, show respect for the members of the group, their belongings, hotel facilities, means of transportation, places of visit or excursions, and guides, all in accordance with standards of conduct that promote and facilitate group coexistence at all times.

Additionally, the passenger is obligated to adopt all health safety measures required by the destination authorities, hotel establishments, airlines, transporters, restaurants, etc. The passenger is also responsible for undertaking any health tests required by authorities or companies related to the trip. They must always check if the provider or authorities have any health requirements as a condition of entry, depending on their nationality or age group.

E) DOCUMENTATION

It is the passenger’s non-negotiable responsibility to obtain and present the necessary documentation whenever required by migration, police, and/or health authorities, and/or any other relevant party throughout the entire itinerary. The passenger is responsible for processing, at their own expense, any health passport required by the country of origin and/or destination. The passenger is responsible for adequately informing themselves about the necessary documentation, visas, vaccinations, and the migration requirements of foreign countries. Having been informed, and with the duty to inform themselves, the company assumes no responsibility for deficiencies of any kind in the documentation, visa processing, or lack of visas, errors in the issuance of personal documents, the validity of passports and/or other travel documents, permits for minors to travel, etc. In the case of improperly presented documentation, visas, and/or vaccinations that prevent the passenger from leaving, entering, remaining, and/or transiting in any country, the conditions established in the “Alterations or Modifications” section will apply.

If the passenger holds a nationality other than Argentine, they must inform this company and request information about the specific requirements for their destination, according to their nationality. The passenger is especially responsible for attending to the information provided by the travel agent regarding the chosen destination and the safety protocols of hotels, shipping lines, and airlines, especially post-pandemic, as measures may vary significantly based on the evolution of the health situation in each country.

The passenger is responsible for providing the travel agency with complete and accurate personal information for themselves and all those traveling with them, including full and correct names, nationality, document numbers and types as required by the destination, and other data requested according to the destination. They must inform the agency whether their passports and/or other required travel documents are properly updated, in adequate condition, legible, and in good standing, as well as provide the necessary contact information required by airlines and/or transport providers and/or operators for safety reasons and according to international PNR regulations.

The passenger is also obligated to inform the travel agency in writing of any special needs required during flights, at airports, or on excursions. Depending on the chosen travel destination, there may be places, excursions, and/or sites that are difficult or impossible for people with reduced mobility to access. As a result, certain excursions may not be provided by the local tour operator due to practical impossibility. In such cases, in accordance with Law 25.643, information will be provided on which excursions or tours may be impeded or affected in their execution. Services not provided under such circumstances are non-refundable.

This company will not be responsible for the processing and validity of the passenger’s documentation or that of their companions, nor for any issues that may arise as a result, and the passenger will bear all costs associated with delays and/or abandonment of the trip due to a lack or deficiency in the necessary documentation required for the trip.

F) CANCELLATIONS:

1. In the case of cancellations affecting services firmly contracted through the Agency, refunds requested before the trip will be subject to the contractual conditions under which the respective companies, hotels, and/or local operators provide their services. In all cases where refunds must be issued, the agency may retain the amount for expenses incurred plus a ten percent commission on services contracted with third parties, cfr. Art. 21 Dec. 2182/72. The cancellation periods will begin to count from the moment this company receives formal notice of the trip cancellation. Any amounts resulting from penalties due to cancellations in any circumstance or deposits for tour or circuit bookings will be non-refundable, non-compensable, and not applicable to future bookings.
2. In the case of cancellations of credit transactions, amounts paid to the travel agency for reports, administrative expenses, stamps, and interest, if applicable, will not be refundable.
3. In all cases, special attention must be given to the specific conditions of the respective service contract, as each provider imposes its own contracting conditions. During special event periods, hotel services that are canceled will not be refundable.
4. If the passenger fails to show up to use the established services on the indicated day, time, and location, the passenger will be considered a “NO SHOW” and will forfeit the total value of the contracted service, whether for land services or hotel services, regardless of the reason. The respective service contract conditions will apply.
5. In cases of cancellations caused by failure to meet the minimum group size required for the excursion to take place or for any other justified cause, registered passengers will only have the right to a refund of the amounts paid up to the time of notification. An excursion may be canceled if any of the circumstances foreseen in Art. 24 of Decree 2182/72 arise.
6. Passengers who voluntarily choose not to use any of the contracted services during the trip will not have the right to request a refund or compensation for voluntarily unused services.
7. Refunds or reimbursements in the event of trip cancellation due to reasons inherent to the passenger will be subject to the following penalties unless the provider imposes different conditions regarding the specially contracted service, which will be communicated at the time of booking:

• Cancellation up to 72 hours before the departure of the excursion or service: 100% refund.
• Cancellation less than 72 hours before the departure of the excursion or service: no refund.

These penalties apply without prejudice to the conditions established by the operator and/or service provider in their General Terms and Conditions and those communicated in the case of services with different penalties than those stated. Any amounts resulting from the application of penalties for cancellations in any circumstance or deposits made as reservations will be non-refundable, non-compensable, and not applicable to future bookings.

G) NON-REGULAR / CHARTER TRANSPORTATION:

The stipulations in the previous section apply. Notwithstanding this, in these cases, only the proportion of the price corresponding to land services (accommodation, meals, excursions) will be reimbursed, if applicable, as determined by the organizer, according to the modality under which the service provider operates. Since the passenger has been duly informed by the Travel Agency of all the trip details in the first document or information issued by this company, and given that air carriers and/or transportation providers may, for service improvement reasons, make changes to schedules, delays and/or cancellations, amenities, and/or equipment used, the Travel Agency assumes no responsibility beyond providing the necessary information. It is stated that, in the case of land transportation, the rules of the Civil and Commercial Code of the Nation, Law 26.994, apply.

In accordance with current laws, when transportation is provided by any means, the traveler expressly agrees to the specific rules of each contract. Any indemnities to which they may be entitled and which may be paid by the responsible parties will be made directly to the beneficiaries, interested parties, or legal representatives, in the currency, time, and place determined by the responsible party, with the limitations established by applicable regulations in each case.

H) ASSIGNMENT AND TRANSFER:

The right conferred to the client by the tourism service contract may be assigned or transferred to other persons up to 30 days before the departure date, provided that such assignment is not opposed by the carrier, the hotel, or the service provider, and the passenger communicates this decision to the company in a verifiable manner no less than 30 days before the departure date. In cases where passengers are of different ages (adults-minors), the price will be adjusted to the rates in effect at the time of the request. In all cases of assignment or transfer, the Travel Agency may charge a 10% fee on the agreed amount. Due to international security regulations, tickets that form part of air and/or sea transport contracts are not transferable to third parties, nor are any services that, according to the service provider, do not allow such assignment.

I) RESPONSIBILITY:

1. This company may act as a wholesaler or retailer, depending on the case; however, it will always serve as an intermediary in the reservation or contracting of the various services linked and included in the respective tour or service reservation: hotels, restaurants, means of transportation, or other service providers. Nevertheless, responsibility is determined in accordance with the provisions of Law 18.829, its regulatory decree 2172/82, resolutions from the Ministry of Tourism and Sports of the Nation and its modifications, as applicable, Law 24.240, and the Civil and Commercial Code of the Nation (CCCN).
2. This company is not responsible for acts of God or force majeure, climatic or natural phenomena, pandemics or epidemics, warlike conflict situations that occur before or during the tour, and that prevent, delay, or in any way obstruct the full or partial execution of the services committed by this company, all in accordance with the provisions of the Civil and Commercial Code of the Nation. The agency will inform the passenger in case of conflict situations in the destination, and the passenger, having been duly informed, will personally decide whether or not to proceed with the trip. It is expressly stated that all travel is subject to the health and/or migration regulations of the country of origin and destination at the precise time the trip is to begin or end. It is also stated that this company is not part of any economic group nor is it associated with shipping companies, airlines, hotels, or organizers of excursions, contests, promotions, resorts, or other tour organizers, either in the country or abroad, nor with the retail travel agency that markets its services and/or products.
3. Passengers are required to contract travel assistance according to their age group and the geolocation of the chosen destination, which must cover the entire duration of the trip and meet the minimum coverage values required at the destination. Passengers must inquire if their travel destination has any special requirements in this regard. If they do not, it is understood that they personally assume all risks of any nature that may arise concerning themselves, their belongings, and/or third parties. All travel assistance, even if not contracted through this travel agency, must cover the “pandemic” contingency for assistance and trip cancellation or suspension due to border closures.
4. The personal data contained in travel reservations contracted through this company is handled in accordance with Law 25.326 and will be retained for the minimum time necessary. Only the data essential for making the service reservations will be disclosed. Regarding personal data: the holder of personal data has the right to access their data free of charge at intervals of no less than six months unless a legitimate interest is demonstrated (cfr. Art. 14, inc. 3° Law Nº 25.326). The National Directorate of Personal Data Protection is empowered to handle complaints and claims related to non-compliance with data protection regulations. The holder may request the removal or blocking of their name from databases at any time. In all communications made for advertising purposes by mail, telephone, email, internet, or other remote means, the option to request removal or blocking, either fully or partially, from the database must be expressly and prominently indicated. Upon request of the interested party, the name of the person responsible or the user of the database that provided the information must be disclosed.

J) ALTERATIONS OR MODIFICATIONS

1. Service providers reserve the right, for technical, operational, and/or force majeure reasons—including epidemic or pandemic causes and health and migration measures in the various countries where the tourist service is being provided—to alter, either fully or partially, the daily schedule and/or services that make up the tour, either before or during its execution.
2. Unless expressly stated otherwise, the specified hotels may be changed to another of equal or higher category within the same urban area without any charge to the passenger. Regarding such changes, as long as they are made for reasons of better comfort, service, and/or force majeure, the passenger will not be entitled to any compensation.
3. The travel agency reserves the right to cancel any tour when any of the circumstances provided in Article 24 of Decree No. 2182/72 are met.
4. Once the trip has started, the suspension, modification, or interruption of services by the passenger for personal reasons of any kind will not give rise to any claim, refund, or reimbursement. The interruption of services due to reasons attributable to the passenger will incur costs. In all cases, the travel agency commits to providing technical assistance so that the passenger can continue their trip in the best possible conditions within their reach. The passenger will be responsible for the costs of early return, in accordance with the penalties charged by airlines.

K) ARBITRATION CLAUSE

Any issue arising from the execution, fulfillment, non-compliance, extension, or termination of this agreement may be submitted by the parties for resolution to the National Consumer Arbitration Service, specifically the Tourist Arbitration Service implemented by Resolution 65/2018. For more information, see: https://www.produccion.gob.ar/tramites/sistema-nacional-de-arbitraje-del-consumo-50052 and/or the Arbitration Tribunal of the Argentine Federation of Travel and Tourism Companies and/or the Arbitration Tribunals that function in their respective Regional Associations, provided they are established. In the event of submission to this jurisdiction, the contracting parties are subject to and accept all the conditions established by the Tribunal’s Regulations, which will be provided to them in due course.

L) APPLICABLE LAWS

This agreement, and where applicable, the provision of services, will be governed by these general conditions, Law No. 18.829, its regulatory decree, and related regulations, as well as the Civil and Commercial Code of the Nation and the Consumer Protection Law, known to the parties. All documentation generated in favor of the passenger and delivered to the Agency as a result of the trip will form the Travel Contract and is confidential information protected by the Personal Data Protection Law – Law 25.326. In matters related to air transport, the provisions of the Aeronautical Code, the Montreal Convention, and Resolution 1532/98 M.E.O. and S.P. apply. Regarding payments, the communications of the Central Bank of the Argentine Republic (BCRA) concerning foreign exchange transfers in effect on the payment date and the regulations of the Civil and Commercial Code of the Nation on monetary obligations in legal tender or when dealing with foreign currency will apply.

M) ACCEPTANCE OF THE TERMS OF CONTRACT

The act of making a payment for the registration fee or reserving the trip implies the full knowledge and total agreement by both the agency and the passenger(s) with these General Conditions. All services offered are subject to the conditions, cancellation policies, and/or refund policies established by the tour operators, airlines, and especially the health regulations issued by government and/or immigration authorities of each destination, whether domestic or international, all of which are thoroughly detailed prior to purchase in each specific offer. These general conditions are provided in person, through digital means (email, WhatsApp), or by any other means agreed upon by the parties for contracting, and they are also published on the website of xxxxxxx, in accordance with Article 4 of Law 24.240, as modified by Article 169 of Decree 27/2018 and Resolution 915-E/2017.

Company Name EVT, License 13962, with its registered office at Gobernador Pedro Godoy 62, Ushuaia, Tierra del Fuego, Argentina, Tel. (5492901)465331, info@latitudushuaia.tur.ar, CUIT 27-24699352-7.

The parties make use of communication and information technologies, as provided in Article 1106 of the CCCN (Civil and Commercial Code of the Nation), and the travel contract will be formalized either in person or through electronic means, as authorized by Article 287 of the CCCN, depending on the method of contracting chosen by the parties.

It is part of the terms of this contract that the offer is subject to the corresponding government and/or health authorizations, both national and foreign, in effect at the start or end date of the trip/stay. The passenger must stay informed of the dynamic information provided by the authorities of the various countries that are part of their travel itinerary.

N) NON-COMPLIANCE:

In the event of an actual discrepancy between the offered services and the contracted services, the passenger may appeal to the Ministry of Tourism of the Nation, located at Suipacha 1111, Buenos Aires City, Tel.: 4316-1600, and/or the National Consumer Protection Agency, located at Julio A. Roca 651, Buenos Aires City, and/or the corresponding Consumer Protection Offices based on their domicile.